Vital Soft is changing, introducing new products and services. Make the most of what we have on offer, keep up to date with the latest developments.Vital Soft has been engaged in a Redress Scheme where customers were miss-sold credit cards/policies by leading banks in UK. There was a need for a CRM application to hold a list of all customer details, including name, address and other information to identify the customer and to track progress through the communications exercise. The database will also hold a list of policies related to each customer, a list of transactions against a policy (including renewals and payments made by the customer) and a list of settlements (generally a claim or other credits) applied by one of the banks to a policy. There were 5 distinct phases to the exercise which follow data cleansing of circa 4.4M policy records.